Customer Service Senior Specialist with German

#DreamBig

At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us. 

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. ​We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work. ​ ​
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That’s Who We Are: Come and OWN IT.​

What's in it for you:

• Benefits for you and your family to help your physical and mental health 

• Competitive parental leave and pension contributions (2,5%)

• 25 days holidays per year

• Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)

• A beer allowance to enjoy our brands

• Meal vouchers

• Employee networks to support diversity and inclusion

• Local Bonus

• 26 weeks paid leave for primary caregivers

• ‘Return to Work’ programme

Our Customer Service Senior Specialist with German deals with customers complaints and questions, provides information about products and services, coordinates and follows up on the actions via calls, e-mails or customer platforms.

What will you be doing:  

• Receive questions/information requests and identifies the contact’s specific needs (via call or ticketing tool) with a sense of urgency through various channels and according to quality standards

• Research the contact’s issue/question in the knowledge database, interpret guidelines/procedures, and identify the best solution/answer

• Proactively flag issues and escalations to the line manager or subject matter expert and work on the solution

• Maintain a positive, empathetic and professional attitude toward customers at all times

• Participate in the projects to support the various business areas. And proposing and implementing policy and process improvements

What you will bring:

• Fluent in English and German (These languages are a must)

• Customer Service or Admin experience is an advantage

• Excel and PowerPoint skills

• Able to work on own initiative, prioritize workload effectively and follow up on projects

• Work in a multi-cultural environment – Our Prague office is 70% expat

• Highly customer & service oriented mindset

Build your career with us

We recruit for mindset, ambition, cultural fit, and growth opportunities.​

UNIQUE CULTURE ​

We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.​

BRANDS EVERYONE LOVES ​

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites. ​

GROWTH OPPORTUNITIES ​

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.​

#LI-ABI ZoneEUR